Widerrufsrecht

Refund & Returns Policy

Last updated: 26 August 2026

This policy applies to all orders placed on belgraviawear.co.uk, operated by LCOSTA ECOM LTD, 483 Green Lanes, London, England, N13 4FG. It sits alongside your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, which are not affected by anything below.

1. Cancelling before dispatch
You can cancel your order for a full refund at any time before it has been dispatched. Email us at contact@belgraviawear.co.uk with your order number. Once an order has been dispatched it can no longer be cancelled, but you can return it under the terms below.

2. Returns window
You may return any item for a refund within 30 days of the date you receive it. This is longer than the 14-day cancellation period required by law; where our policy is more generous, our policy applies.

3. Condition of returned items
To be eligible for a refund, items must be unworn, unwashed, undamaged, with all tags attached and in their original packaging. We may reduce the refund if an item has been handled beyond what is needed to inspect it. For hygiene reasons, underwear and swimwear cannot be returned once the seal has been broken, unless faulty.

4. How to return
Email contact@belgraviawear.co.uk with your order number and the item(s) you wish to return. We will confirm your return and send you the return address and instructions within 1 business day. Please include your order number inside the parcel and use a tracked service, as we cannot be responsible for returns lost in transit.

5. Return shipping costs
If you are returning an item because you changed your mind, you are responsible for the cost of return postage. If the return is due to our error, for example a faulty, damaged or incorrect item, we will cover the return cost and refund any standard delivery charge you paid.

6. Faulty or incorrect items
If an item arrives faulty, damaged or is not what you ordered, contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement or a full refund, including delivery, in line with the Consumer Rights Act 2015.

7. Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund has been approved. Approved refunds are issued to your original payment method within 14 days of us receiving the goods. Depending on your bank or card issuer, it may take a further 3 to 5 business days for the funds to appear in your account.

8. Exchanges
We do not offer direct exchanges. If you need a different size or colour, please return the original item for a refund and place a new order.

9. Late or missing refunds
If you have not received your refund after the timeframe above, first check with your bank or card issuer, as processing times vary. If the refund still has not appeared, email us at contact@belgraviawear.co.uk and we will look into it.

10. Contact
For any question about returns or refunds, email contact@belgraviawear.co.uk. We reply within 1 business day, Monday to Friday, 9:00 to 18:00 (UK time).